F.A.Q
Frequently Asked Questions
GRAB & GO
Yes, you can pick up balloon arrangements by appointment from Leesburg, VA. Please ensure your vehicle has enough space to transport the assembled balloon garland.
Yes, we offer delivery within the DMV area with a starting fee of $25 for destinations within a 10-mile radius. Additional charges apply for further distances. Please note, delivery does not include setup services.
Air-filled indoor balloons can last up to 3 weeks under optimal conditions. Outdoor balloons are subject to weather conditions and typically last 1-3 days. We cannot guarantee longevity in direct sunlight or extreme weather. Helium balloons can last up to 10 days indoors when properly used. Outdoors, their lifespan varies depending on sun exposure and weather conditions.
We provide a grab-and-go setup kit along with instructions. The setup kit includes 2 adhesive-backed mounts, fishing wire, and 3 260s balloons to secure the garland.
Our 'grab-and-go' balloon garlands and decorative setups are air-filled and do not float. Helium-filled balloons are available upon request for specific decorations, such as helium balloon arrangements.
We typically require 5-7 days' notice for balloon orders. Depending on availability, we may accommodate rush orders with as little as 24 hours' notice. Please contact us early to secure your booking, as we limit the number of orders per weekend.
Yes, subject to availability. Rush orders incur a $25 fee for 24-hour notice.
Cancellations must be made at least 5 days prior to the scheduled event or pickup. Depending on the items, cancellations may be eligible for a full refund or store credit. Orders not cancelled within this timeframe are non-refundable.
BALLOONS
Our balloon orders start at a minimum of $600, but this can be adjusted by including some of our rental items
We proudly offer all our services in the DMV area, including Washington, D.C., Maryland, and Northern Virginia. Need decor outside our service area? Let us know! We are available to travel nationwide for large events.
To ensure we can serve you best, please place your order as early as possible. Our schedule fills up quickly! For last-minute orders within a week, a rush fee may apply to ensure everything is perfect for your event.
We use top-quality, 100% biodegradable latex balloons.
Absolutely! We're equipped to set up balloon garlands outside. Just remember, balloons are sensitive to direct sunlight and extreme heat, so choosing a shaded spot will help maintain their longevity.
Air-filled balloon creations can last for weeks when kept indoors! However, if your space has open doors or windows, it may feel like an outdoor setting, where factors like wind, humidity, and sunlight can impact the balloons' durability. While we aim for lasting beauty, the exact lifespan depends on the environment and cannot be precisely predicted.
Balloons face harsher conditions outdoors, with sun, heat, wind, and rain all affecting their lifespan. While we can't provide a specific duration for outdoor balloons, we'll make sure they look fabulous for the start of your event! Please note, we only do outdoor setups on the same day as the event, unlike indoor setups which can be done a day earlier.
When used indoors, our specially treated helium balloons generally stay afloat for at least 5 days, and often much longer! Thanks to our unique treatment process, they can last significantly longer than standard balloons. However, their longevity is still influenced by the surrounding environment, so we can't guarantee an exact float time.
We require a 50% deposit upon signing the agreement to secure our services for your event day. The remaining balance is due the day before your event or earlier. Payment should be made based on the invoice provided, which will be sent together with the agreement to ensure smooth processing.
Our 50% down payment is non-refundable, covering initial preparations and planning. If the event is canceled within 5 days of the scheduled date, the full agreed-upon amount is due as specified.
For indoor events, we always recommend having a backup plan. If there isn't one, don't worry—we've got you covered. We'll do our best to accommodate a rescheduled date. If this conflicts with our schedule, we'll work together to find the perfect solution for both you and us.
RENTALS
To reserve, simply click the "Reserve" button and fill out the requested information. We'll send you the rental agreement and invoice shortly. Please note, rentals are not reserved until we receive a 50% down payment.
Yes, you can. However, we require a security deposit that is fully refundable upon the timely and undamaged return of the inventory.
Yes, you can use them outdoors in good weather conditions. However, they cannot be used in rain or stormy weather due to safety reasons. If they are damaged, you will be charged a fee for repairs.
Yes, you can. Similar to marquee letters and numbers, we require a refundable security deposit upon the timely and undamaged return of the inventory.
Shimmer walls are available for delivery only by the DANA Events team due to past bad experiences with improper handling.
No, it does not. We provide customization such as designing wording to match your party theme, as well as delivery, setup, and pickup. Balloon decorations are available at an additional cost. We offer discounts if you book the dessert cart rental as part of our services.